Analytics Engineer II

The Analytics Engineer II is responsible for building, maintaining, and optimizing data pipelines, models, and analytics frameworks that enable data-driven insights and strategic decision-making. This role will focus on integrating and analyzing key operational and customer experience data from Salesforce (SF), survey platforms, communication tools (including telephony, SMS, and email systems) and Learning Management Systems (LMS).

The Analytics Engineer II will work across medium-complexity data sets that support singular product lines or functional areas with significant business impact. In addition to developing and maintaining reliable data solutions, this role will proactively identify opportunities to enhance data quality, streamline processes, and improve analytical efficiency. The engineer will also provide technical mentorship and guidance to junior team members, contributing to a culture of best practices in data engineering and analytics development.