Field Software Engineer (US)

The biomodal Field Software Engineer is responsible for providing best in class support running and debugging bioinformatics pipelines as well as consultation with customers and biomodal’s field-based team. Through close customer relationships you will serve as the technical/scientific eyes and ears of the company, acting as a liaison between our customers and biomodal’s Product Team. The responsibilities will be remote and on-site and include providing pre- and post-sales support associated with complex inquiries and requests. The post holder will: Support installation and usage of biomodal's proprietary software solution. Prepare installation assets, such as Nextflow configuration files. Make updates to our internal troubleshooting documentation suggesting fixes to common problems. Suggest improvements to our tooling, approach, and customer-facing installation documentation. The role necessitates a high degree of independence, with success being measured by the positive experiences and continued scientific successes of our customers. Keep detailed records of support cases and work cross-functionally with account team to ensure coordinated customer support and alignment to commercial objectives