New Member Experience Manager / Member Advocate

Serve as an advocate for intended parents and Split Members (egg donors) as they navigate their egg donation journey. Act as the primary point of contact for our members, guiding them through their egg donation journeys via video call, phone call, and email. Manage relationships with medical providers to coordinate the retrievals for member donors - including scheduling travel, managing escrow funding, coordinating screenings and egg retrievals. Optimize and build case management best practices and operational procedures. Track match progress in our CRM tool, ensuring the documentation for each match is captured seamlessly. Follow industry guidelines as directed by the American Society of Reproductive Medicine (ASRM) and the Food and Drug Administration (FDA).