Job Description
As a Data Engineer on the Insights team, you’ll be central to designing and building the data pipelines, services, and infrastructure that power our product’s AI-driven insights. You’ll work at the intersection of product engineering, analytics, and AI — helping to create robust, reliable, and scalable data systems that support real-time and historical insights for our users. You will collaborate closely with data scientists, analysts, backend and frontend engineers, and product managers to design data models, define integration patterns, and optimize data workflows.
This role is ideal for someone who loves working with structured and unstructured data, thrives on solving complex data challenges, and wants to build the foundation for intelligent, customer-facing features. Your work will directly shape how our customers access, interpret, and benefit from data-rich AI agents — enabling them to act with confidence and clarity.
About Zendesk
Zendesk builds software for better customer relationships, empowering organizations to improve customer engagement and better understand their customers.