Commercial Business Analyst

The Commercial Business Analyst at Big Health develops a deep understanding of program, clinical, and commercial performance to answer key questions about the health and impact of our digital therapeutics. This role translates complex healthcare and commercial data into clear stories, insights, and recommendations that drive revenue growth, customer retention, and measurable clinical and economic value. This individual partners closely with Big Health teams to build internal and external reporting, define and track healthcare KPIs, and support development of executive-level external (e.g. QBRs) and internal (e.g.: ELT, BoD) reporting. The role leverages modern analytics tools and eventually large language models (LLMs) to accelerate insights and enable the commercial team. Key Responsibilities Define and maintain KPIs and metrics across the customer and patient lifecycle. Use BI tools (e.g., Snowflake, Looker, Salesforce) to build and maintain internal and external reporting, such as OKR dashboards, scorecards, and healthcare program performance. Work closely with Engineering and Product (Studio) teams on underlying data models, metric definitions, and data pipelines to ensure consistency across the organization. Support development of QBRs, executive business reports, and Board materials by assembling data, generating insights, building visualizations, and crafting clear narratives for clinical, operational, and financial KPIs. Design. launch, and operationalize LLM-enabled workflows and AI-powered assistants that turn raw data into usable narratives and insights (e.g., summarizing account performance, drafting QBR materials, synthesizing qualitative feedback), in close partnership with Studio. Evaluate emerging LLM/AI capabilities to automate or augment commercial reporting and decision-making (e.g., automated account health digests, opportunity risk flags, pipeline and utilization summaries). Analyze data to identify trends, leading indicators, and risk signals related to program health, customer satisfaction, renewals, and expansion opportunities.