Help redefine how developers interact with APIs and to ensure documentation feels alive, not just written. You'll be responsible for shaping and improving the parts of ReadMe that developers interact with every day like the API Explorer, reference guides, and SDKs, making sure they feel intuitive, powerful, and genuinely helpful. You’ll turn complex systems into interfaces and workflows that feel natural and easy to navigate even when the underlying tech isn’t.
You’ll think critically about onboarding, defaults, and feature discoverability so the best version of our product is the one users experience first — not the one they have to dig for. If something is confusing, we don’t explain it away, we fix it. You’ll help shape the product so customers don’t hit snags in the first place. You'll chat with users, dig into where they’re getting stuck, and help the team understand where things feel clunky or confusing.