Doctor QA Specialist

Role Overview:

• This role ensures the highest standard of patient care through consistent and compliant doctor-patient communication.
• It focuses on quality assurance and communication excellence rather than traditional patient success tasks.

Key Responsibilities:

• Review doctor-patient messages across platforms to check for clarity, medical appropriateness, and empathy.
• Ensure communication aligns with clinical guidelines, company policies, and regulatory requirements, identifying any compliance risks.
• Provide feedback to providers and teams to improve templates, workflows, and messaging standards.

Qualifications:

• Requires exceptional written English, strong attention to detail, and experience in high-volume communication environments.
• Preferred experience in healthcare or telehealth, familiarity with QA processes, and understanding of patient care tone.

What’s in it for you:

• Enjoy flexible working hours and the ability to work from anywhere in a fun, casual environment.
• Join a diverse, global team committed to improving patient experience through clear communication.