Virtual/Online Chat Support Representative

You will be responsible for providing prompt, efficient, and accurate support to our customers through various online chat platforms. You will be the first point of contact for our customers, ensuring that they have a positive experience with our products and services. Key responsibilities include: Responding to customer inquiries and providing solutions via online chat, identifying and addressing customer needs, and maintaining a thorough understanding of our products and services. The role also involves collaborating with team members, escalating complex issues, keeping accurate records, and recommending new products. Requirements include: Proven customer support experience, excellent communication skills, multitasking ability, tech-savviness, empathy, and a high school diploma (college degree preferred).