Job Description
The Connected Customer Experience (CCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. You will design and implement scalable AI/ML systems that enhance personalization, intent recognition, semantic search, and conversational capabilities. Develop reusable AI services, APIs, and tools that support teams in delivering intelligent, data-driven solutions. Support Responsible and Transparent AI Design for visibility—enabling performance tracking, feedback loops, and opportunities for continuous improvement. Ensure ethical AI practices, data privacy, and security are embedded in every solution and decision.
About ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.