Social Care Navigator

We’re seeking Social Care Navigators to support our members in New York—particularly those facing social, behavioral, or environmental challenges that impact their health and well-being. In this role, you’ll use Motivational Interviewing techniques to help members set goals, navigate community resources, and build confidence in taking next steps in their care journey. You will use motivational interviewing to build trust and empower members to take steps toward their health, housing, nutrition, and personal goals. You will conduct structured outreach to members via phone, text, or video to understand their needs and provide personalized support. Identify and refer members to appropriate local resources, services, and programs (e.g., food assistance, housing support, transportation, behavioral health, etc). Collaborate with internal teams (e.g., Dietitians, Member Support, Clinical Partners) to ensure warm handoffs and continuity of care.