Job Description
As a subject matter expert, you will collaborate with customers and the rest of the Support Engineering team on escalated query tuning and workload performance-related support tickets. You will understand how the underlying Linux host configuration can impact database performance and suggest changes to improve it. You will build reproductions of poorly performing customer workloads to investigate issues. You will collaborate with software developers, sales engineers, and technical account managers to keep all internal teams up to date with the current customer status. You will work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness. You will also participate in our on-call rotation that may include weekends and holidays.
About SingleStore
SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications.