Tax Team Lead

We are seeking a highly motivated and skilled Tax Team Lead to oversee our team of Tax Preparers at Doola. As a Team Lead, you will be responsible for ensuring that client inquiries are addressed promptly and effectively, maintaining a high level of client satisfaction, and guiding your team to deliver exceptional service. This role requires strong leadership, a deep understanding of client management, the tax filing process, and the ability to thrive in a fast-paced, dynamic environment. Key responsibilities include assisting Tax Preparers in resolving client inquiries, preparing business tax returns, providing coaching and feedback to team members, and ensuring adherence to service level agreements. The Tax Team Lead will also oversee the daily management of client-facing tax-related inquiries, identify recurring client pain points, track and report on team performance, and act as an escalation point for sensitive client interactions. They will be responsible for conducting QA reviews and maintaining documentation for tax processes.