Decision Scientist, Enterprise Data Management & Continuous Improvement

We are looking for a Decision Scientist, Enterprise Data Management & Continuous Improvement to operationalize predictive models, design rigorous experiments, and translate insights into clear, actionable recommendations for executives. This role will help us treat data as a critical business asset—reliable, secure, compliant, and readily available to drive decision-making, innovation, and growth. As a Decision Scientist, you will help design and test predictive models that improve support outcomes (case volume, time-to-resolution, deflection, and containment). You’ll support experimentation, build forecasts, and turn data into insights that shape programs and priorities across CSS. This is a hands-on role where you’ll grow your technical and analytical skills while contributing to meaningful business impact.