Job Description
The FaSH Senior Advisor role provides support via various helplines (Shine, Family Violence, Elder Abuse, NZDF4U, Family Services Directory, and Safe to Talk/Kōrero mai ka ora) operating 7 days a week, including holidays, with shifts from 7 am to 11 pm. Full-time or part-time applicants are welcome.
Your role will involve risk assessment followed by appropriate safety planning and referrals, providing non-judgemental support and psychoeducation, engaging with callers. Supporting callers when they are experiencing a high-risk situation, communicating with external agencies, and documentation of notes. Supporting other team members and participating in quality improvement. Supporting the Family and Sexual Harm team and providing overflow support as required.
About Whakarongorau Aotearoa
Whakarongorau Aotearoa runs free to the public, virtual health, mental health, and social services for the people of Aotearoa.