Job Description
Seeking a versatile, hands-on Enterprise Application Support Architect with deep AWS expertise to strengthen and improve our production support operations. This role focuses on enhancing incident response, optimizing support processes, and driving continuous improvement to reduce repetitive issues and improve service stability. The position requires strong experience in working with and guiding offshore support teams, ensuring seamless collaboration, knowledge sharing, and 24/7 support coverage.
Responsibilities include troubleshooting production incidents across AWS services, leading root cause analyses, enhancing support processes, overseeing code reviews, implementing operational improvements, mentoring offshore teams, automating tasks, and collaborating with architecture and development teams.
About Signet Jewelers
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under iconic brands.