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Responsibilities:
- Annotate and label data from mortgage-related conversations.
- Give feedback on AI responses to make them accurate and helpful.
- Train the AI system to handle mortgage servicing phone calls better.
Requirements:
- 5+ years a customer service agent for a mortgage servicing company.
- Knowledge of the mortgage industry, including escrow and loss mitigation.
- Strong attention to detail and communication skills.
Kastle
Kastle is building the AI operating system for consumer lending, partnering with major mortgage lenders to transform contact centers and compliance using AI voice agents. Backed by Y Combinator and Commerce Ventures, they focus on redefining borrower interactions with financial institutions.