Experience Designer

About this role:

• Partner with Product Owners and technical specialists to iteratively refine existing tools and explore solutions to complex problems across the company.
• Support individual product teams, while also being a part of a mature UX organization collaborating with product designers, content designers, and user researchers.
• Improve employee and customer satisfaction and efficiency while influencing behavior to drive retention, sales, and claims accuracy.

In this role you will:

• Attend daily agile ceremonies with your aligned teams, partnering closely with designers, product owners, and engineers, as well as business stakeholders, marketers, analysts, and researchers.
• Dig deep into user problems; understand complex product requirements and interaction design problems to create experiences that innovate, solve user and business problems, and exceed user expectations.
• Help identify user research needs and participate in immersive user research, concept testing, and usability testing to evaluate UX effectiveness and determine where and how to optimize the experience.

Qualifications:

• Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.
• Demonstrated proficiency in at least two of the following core disciplines: visual design, UX design, prototyping, front-end development, user research and/or experiment design.
• Exceptional written and oral communication skills and ability to present projects and status reports to team leadership.