Job Description
The UX Researcher role helps drive strategic and tactical iteration of our products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data to help the Product and UX team better understand what would make a user’s experience more intuitive and successful. Responsibilities include user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases. The UX Researcher articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices.
About PointClickCare
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights.