Monitor daily system performance across 340B platforms and supporting applications.
Identify, triage, and resolve system issues, outages, and performance degradation.
Coordinate with Engineering and Infrastructure teams for incident management and root cause analysis.

Data Operations:

Oversee inbound and outbound client and vendor partner data feeds including claims, eligibility, accumulations, and replenishment data.
Investigate and resolve data discrepancies, failures, and anomalies.
Maintain system health dashboards, alerts, and monitoring processes.

Configuration & Support:

Execute and manage system configuration requests and data import/export tasks.
Serve as primary technical operations contact for the 340B Account Management team.
Develop and maintain SOPs, runbooks, and operational playbooks.

Pharmacy Data Management, Inc.

PDMI provides pharmacy data processing and other flexible, scalable solutions for private label Pharmacy Benefit Managers, health plans, and hospital systems. Since 1984, the company has been recognized as a Best Employer in Ohio for five consecutive years, fostering a collaborative environment.

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