Senior Customer Marketing Manager

Fieldguide is seeking a passionate, customer-focused Senior Customer Marketing Manager to build and manage our customer marketing program. The ideal candidate will develop and execute comprehensive strategies to expand our customer base and grow our existing customer business. This role will also focus on increasing customer retention and engagement, nurturing customer advocates, and enhancing overall customer satisfaction. Create content, resources, and lead programs to help drive customer expansions. Develop and execute strategies to increase customer retention and engagement and work closely with the customer success team to align on customer goals and outcomes. Work with product marketing to create resources that help customers maximize the value of our product. Serve as a liaison between customers and the product team to relay customer insights and suggestions. Create, launch, and manage Customer Advisory Boards (CAB). Track and report on key customer marketing metrics, such as customer satisfaction, Net Promoter Score, and customer lifetime value.