Customer Analytics Data Scientist

Our product helps prevent the creation of fraudulent accounts for online banks, lenders, and other financial services providers by tracking user interactions on their devices. You will perform technical analysis for existing clients and present results to optimize performance and support expansion opportunities. You will bridge the gap between revenue and technical departments to promote revenue generation and retention. Collaborate with Sales, Client Success, Product, and Implementation Engineering teams to understand customer use cases and application flows. Distill customer needs and revenue opportunities into achievable technical milestones, guiding Data Science and Engineering development efforts. Support the Sales Engineering team in guiding customer analyses to win proof of value trials, convert prospects to clients, and expand customer usage. Create enablement materials, including best practices, reference guides, FAQs, video content, and analysis walk-throughs, to coach customers and partners on realizing and quantifying value. Share voice-of-customer and data-driven conclusions to inform product strategy.