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What We're Researching:
- Testing a new way to optimize topics in customer service software with speech analytics.
- Goal is to streamline phrase matching and intent detection workflows.
How It Works:
- You'll join a remote video interview to walk through your current workflows.
- You'll describe how you handle intent detection and topic optimization today.
- Finally, you'll review early concepts for a new testing interface and compare them to your tools.
Who This Is For:
- Contact center or customer service professionals with hands-on speech analytics experience.
- Familiarity with phrase matching, topic optimization, or intent detection is required.
- We welcome call center managers, customer experience analysts, and speech analytics specialists.
Terac
Terac is building the world's largest pool of vetted human experts for AI. It recruits, screens, and pays study participants for researchers, AI labs, and product teams across industries and languages.