KYT Operations Specialist

Join Our Mission to Combat Fraud and Spam! We're on the hunt for a dynamic Know Your Traffic (KYT) Specialist to join our team and lead the charge against fraud and spam on Twilio's trusted network. This full-time remote role offers you the chance to be at the forefront of our mission, setting up scalable processes to ensure our platform remains legal and compliant. In this exciting role you'll blend data, analytics, and cutting-edge technology with a passion for customer service to create powerful insights that drive decisions and strengthen our network. Collaborate with diverse teams, including Fraud and Compliance Operations, Technical Support, Sales, Engineering, and Product, to develop strategies that combat fraudulent traffic and protect our customers. If you're ready to make a difference and keep unwanted messaging off our platform, we want you on our team! Responsibilities include working through inquiries, monitoring traffic, being a subject matter expert, developing anti-fraud strategies, conducting investigations, providing training, managing escalations, facilitating collaboration, and participating in on-call shifts.