Customer Success Engineer

Drive customer and developer success for current and prospective chain builders using the core Cosmos stack (Cosmos SDK, CometBFT, Cosmos EVM, and IBC). The person in this role will be our main touchpoint to the growing ecosystem of Cosmos chain builders. You will be responsible for understanding our customers deeply (their ambitions, painpoints, blockers, needs, etc.), and driving our product and engineering efforts to be focused on accelerating their success. This is a high-impact role with a lot of space to design, build, and execute on the system to ensure Cosmos chain builders are continuously achieving greater feats. Role Responsibilities include ensuring developers continually choose our products and can integrate / work with them seamlessly, ensuring partners and customers feel heard and prioritized by our team, ensuring product teams are well informed about how our partners, developers, and customers feel about the product, ensuring the day-to-day technical needs of customers and developers are met so engineering and product teams can focus on building products, and ensuring marketing, BD, and growth can create marketing materials, conduct sales calls, and understand customer profiles for highly technical products.