Special Assets Officer

Core Job Requirements/Outcomes:

• Manage specialty collection portfolios by contacting members and addressing delinquencies.
• Recommend loss mitigation strategies by evaluating risk through thorough assessments of account information.
• Support legal recovery efforts to ensure timely and accurate referrals for bankruptcies, foreclosures, and repossessions.

Other Essential Functions:

• Build and maintain member trust by delivering empathetic, professional communication.
• Stay current on regulatory changes by attending training and applying knowledge.
• Collaborate with internal teams and external vendors by supporting workflow continuity and sharing knowledge.

Qualifications:

• High school diploma or equivalent required.
• Minimum three years’ experience in real estate and/or consumer collections, or relevant experience in a financial institution required.