Senior UX Content Strategist

Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team. You will collaborate with a cross-functional product team to create experiences that delight customers and achieve our goals. You will work with product designers, UX researchers, product managers, engineers, and partners to plan and implement the creation of direct-to-consumer financial products that are clear, reasonable, and effective. You should also be able to envision and implement complete user journeys, contributing content for emails, push notifications, marketing, customer support, chatbot and other complementary channels. Beyond individual team projects, you will also help define, develop, and document tools and processes that have strategic benefit across the organization, such as internal style guides, generative AI tools, content management systems, and messaging playbooks.