New Customer Success Consultant, DACH

As a Customer Success Consultant, you will be responsible for strategic account management, overseeing the health and growth of customer accounts while focusing on long-term success and expansion. You will conduct Quarterly Business Reviews, providing insights into ROI and aiding clients in developing business cases for extending their contracts. You will build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations. Regularly provide customers with actionable insights and demonstrate the tangible value of OpenUp's services, encouraging contract growth. You will collaborate with implementation consultants and support roles to ensure a cohesive customer journey, taking full ownership of customer accounts by ensuring their overall success and satisfaction with OpenUp’s services.