Job Description
In this role you will design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys. The role also asks for writing clear, compelling conversation copy that aligns with brand tone and business objectives. Analyzing customer transcripts and chatbot performance to identify gaps and propose improvements is needed, as well as applying NLP/LLM tools and prompt engineering to enhance response quality and scalability. This position requires collaboration with analytics to evaluate performance metrics and measure impact.
About JustAnswer
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help.