VP of Client Success (NYC, LA or Toronto)

This role involves helping brands achieve meaningful outcomes through #paid by consistently delivering on their objectives, building long-term partnerships, and enabling them to win with creators. You will develop and lead execution across the client portfolio, tailoring approaches for SMB, strategic, and enterprise segments. You will build, coach, and scale a best-in-class team across Client Success, Account Management, and Delivery. The VP of Client Success will implement systems and frameworks that improve client satisfaction, campaign performance, and operational efficiency. You will collaborate with Sales, Product, Marketing, and Strategy to continuously elevate the client experience and campaign outcomes. The role drives retention and expansion by identifying client needs, delivering measurable value, and turning success into long-term growth. You will apply deep media expertise to guide both internal teams and clients, helping brands make data-informed decisions across paid social and digital channels. You will also act as an executive sponsor for key accounts to ensure strategic alignment and satisfaction.