Virtual Customer Service Representative

A Virtual Customer Service Representative provides remote support to customers through various channels such as phone, email, chat, or social media. This role is typically offered by companies seeking to offer customer support without requiring staff to be physically present in a call center. Responsibilities include assisting customers by answering inquiries, resolving issues, and providing information about products or services. This also involves troubleshooting and resolving technical problems related to products or services. Maintaining accurate records of customer interactions and transactions. Other duties include identifying and escalating complex issues to appropriate departments.