Community Advocate

We’re looking for a junior-level Community Manager to help scale SmartBear’s engagement with developers, testers, and quality professionals across multiple community touchpoints. This includes our open source projects, the SmartBear Community forum, and emerging spaces. In this role, you’ll work closely with our existing community manager and the Developer Relations team to support curriculum development for the SmartBear Academy, help manage conversations across public channels, and strengthen relationships with users by being helpful, responsive, and proactive. Community Manager can expect to participate in conversations across a wide range of online communities—forums, GitHub, Discord, Reddit, Hacker News—answering questions, flagging issues, fostering constructive engagement, and ensuring that our latest developments are brought to the attention of those communities/audiences. They will also help curate and maintain SmartBear Community Forum topics, tags and faq's. Candidate should demonstrate they are a friendly, empathetic communicator who enjoys connecting with users. They should also possess strong written communication and content organization skills. The right individual is comfortable balancing multiple responsibilities and shifting priorities.