Job Description
As a CKM Lead Content Writer, you will translate information into clear, easy to understand content across internal knowledge bases and community-facing surfaces like the Help Center and chatbots, aligning with Airbnb's tone and voice standards. You will work with program and product managers, engineers, analysts, data scientists, researchers, and subject matter experts to measure content effectiveness, identify improvements, and propose plans to increase content quality. In addition you would optimize internal CKM processes, shape and deliver CKM training programs, lead content quality programs, and manage proactive improvement initiatives, demonstrating how your content work supports user experience and business goals to leadership.
About Airbnb
Airbnb was born in 2007, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.