Customer Billing Specialist

We’re looking for a detail-oriented and reliable Customer Billing Specialist to join us on a 6-month maternity leave cover contract, with the potential to extend. You’ll play a key part in ensuring our customers have a smooth, accurate, and delightful billing experience. You’ll work cross-functionally with our Sales, Customer Success, Support, and Finance teams to manage everything from invoicing to payments to vendor forms. If you’re passionate about systems, love making sense of numbers, and are comfortable working autonomously, we’d love to hear from you! Manage Stripe operations: create new customers and subscriptions, issue invoices, handle disputes, and monitor unusual activity. Set up and maintain Chargebee records: assist Customer Success Managers with renewals, support Account Executives with new customer setups, and enable direct debit payment arrangements. Oversee Accounts Receivable: generate weekly reports, track outstanding invoices, and collaborate with CSMs to follow up with overdue customers. Monitor and report on AR to support weekly cash flow analysis.