Service Assurance Specialist

We are looking for a Service Assurance Specialist to join our Service Delivery & Assurance team. Reporting to Service Assurance Team Leader - SDAT, the Service Assurance Specialist is responsible for managing service assurance processes and activities for all Symbio (TaaS) products and services so that Symbio (TaaS) stands ready to add value to our customer relationships in all interactions that we have with them. The Service Assurance team provides support to TaaS Service Providers and their customers for all service assurance enquiries and escalations via phone and ticket. The primary responsibility of this position is to ensure all calls, tickets and escalations from TaaS Service Providers and their customers are actioned correctly and in a timely manner while providing exceptional service and delivery of business objectives. This role requires effective communication and positive engagement with internal stakeholders, external customers & third-party vendors to efficiently resolve incidents and faults. As Symbio offers after hours support for our high-end customer base, this role will require after-hour escalations, on a rotating roster. As a Symbion, you have flexibility to shape when, where, and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both. You also have the freedom to shape your development; every Symbion can design a unique and customized learning journey to build new skills and reach career goals. Plus, you’ll enjoy a range of benefits.