Subject Matter Expert (SME) - AI for Client Success & Account Management

Ziplines Education

Benefits

Job Description

SME Role Objectives:

  • Create compelling, relevant, industry-aligned courses.
  • Record videos illustrating AI concepts.
  • Inspire learners and build confidence.
  • Optimize learner engagement, retention, and success.

Your Duties and Time Commitment:

  • Overall Time Commitment: 35 - 40 hours over 6 weeks.
  • Weeks 2 through 5: 1-2 working sessions with learning experience designer.
  • Week 6: Record and upload your videos.

How We Support You:

  • You’re partnered with an experienced learning designer.
  • You’re not starting from a blank page.
  • Our video and slide production team will make you look amazing.

Qualifications:

  • 10+ years of experience in client success and account management.
  • A genuine passion for learning and helping others grow.
  • Exceptional communication and interpersonal skills.

About Ziplines Education

Ziplines Education partners with universities to deliver industry-focused certificate courses, preparing professionals for the digital-first workforce. With excellent net promoter scores, they empower adult learners to confidently advance their careers.

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