Member-Focus:
- Manage interactions professionally and efficiently.
- Effectively present products and services.
- Establish and maintain positive relationships.
Performance Standards:
- Emphasis on quality and productivity.
- Adapt to soft skills and call strategies.
- Improve work quality daily.
Skills:
- Strong communication skills.
- Competency in computer programs.
- Ability to de-escalate upset callers.
Capital BlueCross
Capital BlueCross is dedicated to improving the health and well-being of its members and the communities they live in. The company values professional and personal growth by investing in training and continuing education, fostering a flexible and supportive environment.