Senior Content Strategist

Produce, manage, and optimize self-service content strategies and programs, focusing heavily on repeatable innovation and leading by example. Collaborating closely with cross-functional teams, you will streamline operations, enhance efficiency, and drive improvements in key organizational metrics. Collaborate with Product and Program teams on GTM efforts to create help center and agent facing content that supports product launches, review and edit both new and existing content, provide feedback and coaching to more junior content creators within the team, reduce customer friction and contribute to our business goals. Regularly analyze content trends, presenting insights and recommendations to stakeholders and leadership. Collaborate with cross-functional stakeholders to inform critical content strategy decisions, offering recommendations based on help center content insights and customer pain points; Focusing on the most impactful work, and ensuring priority items progress efficiently.