Responsibilities:
- Lead end-to-end deployment of autonomous robotic systems, conducting site surveys, generating maps, and installing/commissioning systems in live production environments.
- Train customer operators and manage the handoff to support, while also defining and leading User Acceptance Testing to prove system meets safety and throughput KPIs.
Customer & Stakeholder Engagement:
- Serve as the primary technical contact during deployments, working with customer IT teams to configure networks and resolve connectivity issues.
- Run regular performance reviews with customers using data to drive operational improvements and ensure routes remain optimized over time.
Troubleshooting & Support:
- Analyze robot logs and sensor data using tools like Foxglove and RViz to diagnose hardware, software, and perception issues in the field.
- Own incident resolution across support tiers, ensuring fast resolution and clear documentation, while monitoring fleet health via dashboards like Grafana.
Cross-Functional Collaboration:
- Provide structured feedback from the field to Product, Engineering, QA, and Perception teams to support validation activities and system improvements.
- Collaborate with OEM partners for hardware/software integration and build scalable deployment playbooks and Jira-based workflows.
Cyngn
Cyngn is an autonomous technology company that deploys self-driving industrial vehicles to facilities across North America. It operates with a startup-like energy and close-knit team culture, employing under 100 people while being publicly traded.