Technical Account Manager

Didomi 💡🔑✅

Benefits

Job Description

Act as the main technical point of contact for key enterprise clients, building strong, long-term relationships with technical stakeholders. Advise on implementation, adoption, and optimization of Didomi’s solutions, representing customer needs and constraints internally to ensure satisfaction and retention. Evaluate use cases’ feasibility on premium features, CMP integrations, PMP integrations or style custom development(s). Ensure technical calls punctually or regularly for customers subscribed to premium support, following up via email with clear, structured updates and action plans. Perform feasibility research, write specs, provide information to account managers for quotations, develop solutions, and document them for maintainability and re-use. Maintain internal extensions and sandboxes, develop tools to improve daily tasks and automate repetitive tasks. Help the technical support team debug complex tickets and provide feedback about customer use cases to product and engineering teams.

About Didomi

Didomi empowers organizations to build trust by placing customers at the center of data privacy. They offer a Privacy Suite and available features.

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