Job Description
Handle Level 3 Escalations by investigating and resolving issues escalated from our Level 2 support team, diving into logs, services, and databases to identify root causes.
Act as a primary engineer for responding to observability alerts and production incidents: triaging impact, resolving quickly, and driving improvements.
Fix What’s Broken by patching bugs, deploying hotfixes, and implementing permanent solutions across our microservices stack (Ruby on Rails, Django, TypeScript).
Own Internal Tooling and maintain internal support tooling and portals that help teams like Compliance, Finance, and Support operate efficiently and independently.
Improve Observability by working with our DevOps team to tune metrics, logs, alerts, and dashboards for better detection, response, and postmortem learning.
Contribute to the ongoing stability and performance of Cybrid’s infrastructure by improving support workflows, reducing alert fatigue, and automating routine responses.
About Cybrid
Cybrid is a Series A fintech startup building the next generation of crypto-powered global payments infrastructure.