NG911 - Project Manager

Lead implementation of critical 911 projects including ESInet, Legacy 911 (CAMA), Text-to-911 services, and supported call handling and peripherals. Own, manage, and report on all 911 project implementations, ensuring completion on time, within scope, and budget. Serve as the Single Point of Contact (SPOC) for the PSAP customer, managing expectations and building positive relationships. Coordinate with internal and external stakeholders to facilitate successful project execution. Lead project activities including identification, prioritization, status reporting, task delegation, and management. Establish and lead stakeholder status calls, maintaining clear and effective communication throughout the project lifecycle. Develop and maintain essential project documentation including project plans and status reports. Execute risk management strategies to minimize delays and prepare for escalations. Manage migration from current platforms to ESInet, coordinating with technical teams. Stay informed on NENA industry standards and best practices and apply them to project planning and execution. Manage 911-focused projects involving call handling, mapping, network deployments, and upgrades. Determine resource requirements and manage project schedules and team responsibilities. Create and maintain project status reports, risks, and issues logs. Lead diverse project teams and coordinate with third-party contractors and vendors. Working knowledge or understanding of PSAP operations. NENA ENP Certification and PMP Certification preferred. Familiarity with project management frameworks and best practices. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint). Exceptional oral and written communication skills and ability to multitask in a fast-paced environment