Intake Clinician Malaysia Clinical Ops

The Intake Clinician’s primary role is to provide high quality and professional solution focused counselling and information support service to employees of client companies telephonically in Malaysia. The role is a permanent full time position and would be working from home. The position of the intake clinician is a night shift position that allows for Working From Home. These shifts include working night shifts from 19:00 (7pm) to 07:00 (7am) in 12 hour shifts. There will be rotational days off in the week to manage the weekend shifts. The nature of the role involves conforming to call centre conditions and structures. To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat and provide all the services to which the caller is entitled in a professional and respectful manner. To accurately capture all information on the database pertinent to the clinical management of the case and adhere to all clinical protocols and procedures as laid out by Clinical Management.