Director | Client Services | Workers Compensation

Sedgwick 🏒πŸ₯🌍

Salary range

$120,000–$150,000/year

Benefits

Job Description

Determine account management strategies related to client service plans and be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business. Provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models. Oversee the work of other local Client Services staff and provide stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs. Conduct pre-renewal visits reviewing client loss experience and general company performance. Review and identify areas of potential dissatisfaction prior to renewal meetings. Effectively perform client renewal, contract revision, and Client Service Instruction preparation for complex programs. Negotiate changes or improvements to service plan. Facilitate the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development. Coordinate client invoicing, audits and accounts receivable follow up for assigned clients. Resolve all major customer service issues, and identify and solicit cross-selling opportunities.

About Sedgwick

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

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