Job Description
As a Technical Product Specialist – Cybersecurity – Brazil, your role will be the face of CloudSEK for our LATAM clients. You’ll act as the primary contact for product-related queries, manage threat takedown workflows such as phishing and scams, and co-manage client accounts to drive high satisfaction and engagement, also, you will collaborate with internal product, threat research, and engineering teams in order to communicate feedback and troubleshoot issues. You will conduct onboarding sessions and training calls including periodic check-ins with clients. Monitor client usage and proactively identify ways to improve their experience and outcomes.
About CloudSEK
CloudSEK is building AI technology that identifies and resolves digital threats in real-time, leveraging AI and ML for rapid detection and analysis across internet sources.