Senior Cyber Support Specialist

The Senior Cyber Support Specialist will provide both remote and on-site technical support to ensure the stability, security, and optimal performance of end-user workstations, servers, and network infrastructure. This role is responsible for administering user accounts, managing system access through Active Directory, and supporting system patching, monitoring, and maintenance activities. In this position, the specialist plays a critical role in diagnosing and resolving hardware, software, and network-related issues, ensuring compliance with security standards, and supporting ongoing IT operations. You will manage equipment provisioning, maintain peripheral devices such as printers and plotters, and provide technical guidance to users both remotely and desk-side. Assist with maintaining Standard Operating Procedures (SOPs) and oversee critical infrastructure environments such as server rooms and lab networks. Interface regularly with senior-level management to provide operational updates and project briefings. You will provide hands-on support of VMware vSphere environments, proactive monitoring using enterprise tools, and maintaining SIEM visibility for server room network connections. Monitor, remediate, and report workstations, servers, and user accounts security compliance occurrences to system owners and users.