Job Description
Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers. Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.) Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources. Guide patients/healthcare providers through basic issue resolution procedures. Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices. Track patient/healthcare provider interactions and escalate unresolved issues through the proper support channels. Communicate technical information clearly and professionally to non-technical users. Perform other related duties as assigned by managers.
About Gifthealth
We are seeking a dedicated and adaptable Customer Support Representative to join our team.