Senior Consultant - MedTech QMS Complaints

Veeva is looking for an experienced consultant to lead MedTech Complaints implementations at Veeva’s MedTech customers globally. This role will guide the transformation of our customers’ Complaints Management processes and technology. The MedTech Complaints consultant will work closely with Professional Services teams to ensure delivery success across QMS implementations. Review and analyze existing Customer business process and identify key process steps, gaps, and requirements that would impact implementation approach. Lead QMS Complaints implementation workstreams at our customers for Veeva’s MedTech Quality Management solutions. Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties. Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps. Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer.