Community Management Specialist

Enhance the community management workflow for Golden Hippo’s brands’ social media community presence and foster meaningful interactions with our audiences. This person will be the primary community management point of contact for cross-functional teams, and a liaison between the Customer Care, Golden Customer Care, Social Media, and Marketing teams. This role is responsible for ensuring comments and direct messages across various platforms are handled properly working closely with the QA team, as well as KPI tracking and insights reporting. Collaborate with Golden Customer Care on community management efforts between teams - including all organic social media comments & direct messages, and all paid ad comment management.