Desktop Investigator

As a Desktop Investigator, you will conduct investigative assignments primarily by phone and online research. Depending on the assignment, the employee may perform a combination of some or all of the following duties: Review case documentation, client instructions, and prior reports to plan investigative strategies. Conduct research using public and private databases, social media, and open-source tools. Make up to 75 outbound calls per day to collect information from medical providers, employers, and third parties. Support field investigators with insights, updates, and case coordination. Write detailed, accurate, and unbiased reports that clearly document findings and conclusions. Maintain organized, up-to-date records within the case management system. Every case presents a new challenge — and your work will directly impact client outcomes.