Quality & Governance Lead

Clinical Quality and Governance:

• Develop and evolve a clinical governance framework including core policies, standards, and oversight structures.
• Design quality monitoring programs such as escalation pathways, chart audits, and peer reviews.
• Establish and track key clinical quality metrics for consistent reporting across markets.

Regulatory and Compliance Oversight:

• Monitor and interpret telehealth regulations across markets, identifying risks and opportunities.
• Guide compliance with regulations related to compounded medications and prescribing.
• Partner with legal and compliance teams to assess and mitigate regulatory risk.

Operational Collaboration:

• Work with operations and clinical leadership to monitor productivity, workflow efficiency, and quality outcomes.
• Provide input into clinical workflow design to embed quality and compliance from the start.
• Support incident review processes and cross-functional initiatives for scaling and new market entry.

Continuous Improvement and Reporting:

• Develop dashboards and reporting structures to track quality, compliance, and performance.
• Provide regular updates to leadership on quality trends, risks, and improvement initiatives.
• Lead root cause analyses and corrective action planning to promote a culture of safety and accountability.